With Protect+ If your product fails, our expert technical support team are here to help 24 hours a day, 5 days a week to provide remote technical assistance and issue replacement hardware to get your system up and running again.
We hold replacement hardware and parts in region and provide next business day shipping to ensure you the fastest resolution time.
Onsite+ is an affordable support contract that provides you with remote support with an onsite service level agreement. We can attend site from 24-72 hours subject to engineering availability and access for a maximum of 3 visits per year.
Available for durations of 1-5 years to cover your product from manufacturing defect or component failure.
With Repair+ you can schedule your product for repair, return it to our authorised repair centre and we take care of the rest. Authorised repair technicians will use certified spare parts to resolve a hardware defect with your device throughout the coverage period.
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With Support+, our team is available 24 hours a day, 5 days a week across global regions including the UK, APAC and the USA, to help configure your meeting room appliances and navigate the Microsoft ecosystem. We assist with deployment planning, network requirements, permissions policies and more - ensuring seamless one-touch join and Teams Rooms Pro functionality.
Whether you're rolling out one room or many, our specialists bridge the gap between IT infrastructure and in-room tech, making sure your Teams Rooms deployments are secure, connected and ready to go.
Support+ includes unlimited helpdesk tickets, global coverage and one year of worry-free expert assistance, all without a long-term commitment.
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