With Protect+ If your product fails, our expert technical support team are here to help 24 hours a day, 5 days a week to provide remote technical assistance and issue replacement hardware to get your system up and running again.
We hold replacement hardware and parts in region and provide next business day shipping to ensure you the fastest resolution time.
Onsite+ is an affordable support contract that provides you with remote support with an onsite service level agreement. We can attend site from 24-72 hours subject to engineering availability and access for a maximum of 3 visits per year.
Available for durations of 1-5 years to cover your product from manufacturing defect or component failure.
With Repair+ you can schedule your product for repair, return it to our authorised repair centre and we take care of the rest. Authorised repair technicians will use certified spare parts to resolve a hardware defect with your device throughout the coverage period.
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With Support+, our team is available 24 hours a day, 5 days a week across global regions including the UK, APAC and the USA, to help configure your meeting room appliances and navigate the Microsoft ecosystem. We assist with deployment planning, network requirements, permissions policies and more - ensuring seamless one-touch join and Teams Rooms Pro functionality.
Whether you're rolling out one room or many, our specialists bridge the gap between IT infrastructure and in-room tech, making sure your Teams Rooms deployments are secure, connected and ready to go.
Support+ includes unlimited helpdesk tickets, global coverage and one year of worry-free expert assistance, all without a long-term commitment.
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Available across a wide range of AV, collaboration and workplace technologies, Academy+ supports everything from product knowledge and technical certification through to onboarding, adoption and change management programmes.
Training can be delivered remotely, on-site or at Innovation House, providing a flexible approach that can be tailored to customer requirements and deployment objectives.
With Academy+, partners can build internal expertise, improve customer adoption, support successful technology rollouts and create greater long-term value beyond installation.
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The service combines extended hardware cover with access to a device management platform, supported through Midwich’s global Plus+ helpdesk. This enables resellers to monitor, manage and protect Neat devices more effectively, while ensuring issues are handled quickly and professionally.
Available with 1, 3 or 5-year options, Neat Protect includes advanced replacement to support continuity in business-critical meeting spaces. Available to UK partners only, it provides an additional service layer to strengthen customer relationships and support scalable Neat installations.
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Included automatically with eligible new generation BirdDog products, the service provides two years of enhanced warranty cover at no additional cost. It is designed to help minimise disruption by giving customers access to technical support and advanced replacement hardware if a manufacturing defect or component failure occurs.
By combining BirdDog technology with Midwich’s Protect+ service, partners can offer customers greater peace of mind from day one, with support in place to help keep systems running and resolve issues quickly.
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When a Dock develops a fault, customers can choose between two support options. Protect+ is designed to minimise downtime with next-business-day replacement hardware, while Repair+ provides return-to-base repair through Midwich’s specialist UK repair capability, with a five-day repair SLA.
Both services are managed through the customer’s authorised reseller Dock Engineer, providing a single point of contact if a fault occurs. This gives customers access to support beyond the hardware purchase, helping keep remote operations running across applications such as security, public safety, utilities, inspection and surveying.
With specialist DJI Dock repair capability and flexible support options, partners can give customers greater peace of mind that expert help is available if something goes wrong.
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